You want to give your best in a company that places performance, continuous improvement and the development of all at the heart of its approach? You want to learn, share and progress constantly, guided by the challenges of your customers? Join our teams to help us to build the BtoB e-commerce of tomorrow by combining digital and human resources!
Manutan, a family-owned group founded in 1966, is one of Europe's leading BtoB e-commerce companies, specialising in the distribution of equipment and supplies to businesses and local authorities. We take care of our 2,200 employees in a challenging environment, who are true ambassadors in 27 subsidiaries in 17 European countries.
Curious, attentive and friendly, we have been named Best Workplaces 2022 by Great Place to Work, which rewards companies where it is good to work. We place sincerity and responsibility at the heart of all our actions to work for the progress of all. You and us, we are undertaking for a better world!
We are looking for our new Customer Insights Analyst !
The Customer Insights Analyst is responsible for the design and execution of customer and market research studies and for delivering analysis, thoughtful recommendations through and compelling presentations to better know customers, support business decisions and maximize business value.
The Customer Insights Analyst utilizes various information sources and listening and research techniques to develop an in-depth knowledge of customers and their context: satisfaction and recommendation levers, needs and expectations, behavior trends, competitors.
Central Level
Design and conduct customer and market research projects
Communicate effectively insights
Voice of Customer platform and tools
Integrate market and competition watch to the studies
Local Level
You have a Master's degree or equivalent in Marketing, Market Research, competitive intelligence or related fields required and at least 4 years of experience in market research companies, or market/competitive intelligence agencies, consulting in an international context.
Key Competencies
English and French Fluent
LocationGonesse (95) - This position requires you to be available for regular travel within the group.