Head of IT Infrastructure and Operations W/M

Date de publication : 27/02/2020
Type de contrat : CDI
Département : Informatique / Systèmes d'information
Référence : OVWX824

Contexte du recrutement

Job Role

Manutan research his new Head of IT Infrastructure and Operations. He is accountable for IT infrastructure and operations (I&O) in Manutan Group. This leader is responsible for the efficient delivery of all infrastructures used to support business across the enterprise by managing of people, products, providers and processes.Technologies, such as the cloud, and the change to agile organizations require a wide set of skills (including business-focused mindset). This will require strong leadership, as I&O leader will manage changes to the culture and to the operating model (teams will need to be supported and guided). While developing competencies such as strong service culture and collaborative relationships, the I&O leader will have to simultaneously exploit the emerging technologies and transform IT service management with a more agile approach. He must understand how the business organization works, and what their drivers and issues are. He needs solid technical infrastructure experience, strong project management acumen and very good vendor management skills.This individual is responsible for operational service management processes to ensure that quality, efficiency and agility goals are achieved. As a member of the IT leadership team, the role contributes to the development and execution of the IT strategy (in line with Manutan Group's business strategy and shared culture).

Responsibilities and missions :

  • Sets mission of I&O to foster a business-oriented mindset driven by continuous improvement.
  • Leads the I&O roadmap, and ensures its integration with the enterprise strategic plans.
  • Works with the IT leadership team on the service portfolio and governance required to prioritize resources, including budget.
  • Builds and maintains relationships with business executives to develop a clear understanding of needs. Ensures cost-effective delivery, and is able to respond with agility to changing priorities.
  • Controls the budgets for I&O (opex & capex) in line with the overall strategic objectives of IT and the enterprise.
  • Participates in the assessment of external and internal technology capabilities required to achieve desired competitive positioning and assets.
  • Provides direction on new technologies (e.g. artificial intelligence) and on which ones should be introduced in I&O.  Provides strategic direction for the IT systems, including technical architecture and IT service support.
  • Drives an I&O sourcing strategy and strategic vendor and partner relationship management.
  • Works with HR to develop an I&O "talent strategy" that aligns with the IT strategy. 
  • Continually looks for innovative solutions to recruit, develop and retain the I&O workforce, and make it progress.

Qualities and skills needed 

Bachelors or master's degree in computer science, information systems, business administration or related field, or equivalent work experience.Five or more years of leadership responsibilities in cross-functional teams, working with senior-level management and key stakeholders effectively across the organization and within complex contexts.Knowledge/Skills
  • Leadership skills, with the ability to communicate an I&O vision that inspires staff and aligns with the strategy.
  • Ability to build a strong partnership with the business thanks to business acumen, including industry.
  • Negotiation skills in an environment in which resources may not be in direct control.
  • Excellent analytical, strategic conceptual thinking, strategic planning and execution skills.
  • Budget planning and financial management.
  • Good understanding of emerging I&O technologies and how other companies employ them.
  • Application of regulatory compliance, including SOX, GDPR, and information security.
  • Demonstrated to manage a team with highly engaged and satisfied employees, and proven skills to make each team member progress.
  • Delivers effective service management and uses KPIs and metrics to track and measure the quality of service.
  • Strong vendor management and partner relation skills.
  • Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the I&O workforce
Additional informationStart: As soon as you are ready!Contract: Long-term contractCompensation: competitive package based on experienceLanguage(s)French and EnglishLocationGonesse