Tools Deployment Owner (F/M)

Date de publication :  12/09/2021
Type de contrat : CDI
Département : E-commerce / Digital
Référence : BKBX355

Contexte du recrutement

A family-run business created in 1966, Manutan is Europe's leading B2B e-commerce company and specialises in the distribution of equipment and supplies for enterprises and local authorities.

Its vast range of carefully selected products and services is one of the largest offerings in Europe. This enables the company to meet all of its client's needs and help them reduce their indirect purchase costs.

With 26 subsidiaries established in 17 countries in Europe, the Group has more than 2,100 employees and a turnover of 780 million euros in 2019/2020. Manutan France and Ironmongery Direct were awarded Best Workplaces by Great Place to Work in 2020.

In cooperation with the Marketing Automation Lead, the Tools & Deployment Owner is responsible for managing the end-to-end Marketing Automation processes (including implementation, maintenance and enhancement). 

The Tools & Implementation Owner will need to understand the "Big Picture" and how his processes fit into the grand scheme of the business implementing and designing campaigns, creating workflow, and integrating document processes, schemas and data models. 

At the Central Level you will 

  • Technical capacity to plan, configure and build marketing processes (for example e-mail marketing, lead Management configuration, profile building) and all email marketing campaigns into Selligent for all the Manutan group. 
  • Educated and support the local Siscos executed Selligent 
  • Identify and manage critical process success factors 
  • Control and lead process improvement 
  • Approve or reject process deviation requests 
  • Enforce the process 
  • Facilitate and resolve cross-functional issues 
  • Manage cost and investments in the process 
  • Create and maintain clear documentation on the process 
  • Combine the knowledge between Selligent and workflows into the CRM 
  • Technical capacity to plan, configure and build CRM processes.

At the Locale Level you will :

  • Report process status and progress to Local Teams (and other Business Units) 
  • Provide training on the process 
  • Support teams in the implementation of the tools and the launch of PoCs on specific projects.

This list is not exhaustive, there are many great projects at Manutan to develop and we count on you to contribute to them !

About You

You have acquired between 5 and 10 years of professional experience ideally in  a similar position and within an international environment. B2B retail environment experience will also be a plus. You are recognized for your rigor and flawless organization. 

You are curious, proactive and know how to show rigor in the missions that are entrusted to you on a daily basis. You are sensitive to meeting deadlines and have a great sense of organization.

You like to do things seriously without taking yourself too seriously, you are committed, simple, benevolent and have a sense of customer service.

You have knowledges of HTML, CSS preferably applied to email and SQL querying for targeting.

You have also an experience with Marketing Automation and CRM System (Selligent).

If you want to try your hand at adventure, take up exciting and rewarding challenges and show your added value, then don't hesitate! Come and join us! Joining Manutan means joining a group with strong social and human values. It also means joining a committed company that will allow you to reveal your talent!

Language(s)

French and English Fluent

Location 

Gonesse 

Only one position is open. This position is published simultaneously in French and English. Please send us your CV and cover letter in English. Otherwise applications will not be considered.