Manutan

eBay Administrator

Publication date: 04/19/2024
Type of contract: Full time
Department: Sales/Customer Service

Mission

The eBay administrator has the responsibility and ownership of the eBay store on a day to day basis ensuring orders are placed and customer queries are answered in a timely manner to maintain top seller status, whilst supporting the Senior Merchandising and Pricing Manager with the overall performance and success of the store.

This is a varied role which requires close work with the Stock Control, Merchandising, Category and Digital teams. This role requires an inquisitive nature, attention to detail as well as a passion for customer service.

About the accountabilities:   

  • Order processing through eBay and in the Ironmongery SAP B1 system.
  • Manage customer complaints and queries ensuring a resolution within the 48-hour SLA.
  • Approve and manage customer returns and replacements.
  • List and delist products on the eBay site as required based on commercial performance.
  • Work together with the team manager to review and amend the promoted listing setup to maximise the return on promotional investment.
  • Continuously optimise listings ensuring all relevant information is present and up to date.
  • Assist the team manager in reviewing the sales performance of the eBay channel providing weekly sales reporting.
  • Monitor the eBay account and functionality highlighting any concerns or potential areas of improvement or opportunity for areas including but not limited to:
    • Listings
    • Feedback
    • Payments
    • Returns
    • Seller level
    • Deliveries & transaction defect rate

Qualities and skills needed

About you:

  • Well organised individual with a flexible approach to work
  • Self-motivated and enthusiastic, capable of prioritising multiple tasks
  • Ability to work on own initiative
  • Effective team worker, proactive and adaptive to change
  • Computer literate with practical experience of Word, Outlook, and Excel
  • Knowledge of SAP advantageous but not essential
  • Excellent communication skills: verbal/written
  • Strong attention to detail & able to identify solutions
  • Previous eBay / marketplace experience desirable but not essential

Location

Basildon Essex

To apply, please send your application (CV and covering letter), and ensure job reference is on there if specified: